Delivery Information and Instructions on cancellation

Shipping and Payment Methods:

Shipping Areas

We do not deliver to the USA or Canada.

Shipping Cost

The standard shipping fee inside Germany is 3,50 Euro. From an amount of 180 Euro, no shipping costs will be charged anymore. The standard shipping fee for other countries inside the EU is 6,95 Euro.
The standard shipping fee for other countries outside the EU and within Europe is 9,90 Euro. For all other states the shipping fee is 19,90 Euro below an order value of 360 Euro. We ask you to pay for any return shipments by yourself.

Minimum Order Value

The minimum order value is 25 Euro. From this amount, you can pay via advance payment (PayPal or bank transfer).

Maximum Order Value

Within the EU, the maximum order value is 12.500 Euro. Outside the EU, the maximum order value is 1.000 Euro.

Payment Methods

Advance Payment (Bank Transfer)

At the end of the order process you will be forwarded to the PayPal website. There you can execute the payment. As soon as the PayPal transaction is finished, your order status in the shop will get automatically changed. After that, the products will be dispatched as soon as possible.

Advance Payment (Paypal)

At the end of the checkout process, you will be redirected to the web page of Paypal, where you can initiate your payment. Once the Paypal transaction is completed, the status of your order will be changed. Subsequently the item will be dispatched as soon as possible.


All prices within the EU incl. value added tax and plus potential shipping costs. From an amount of 180 Euro, no shipping costs will be charged anymore.
The delivery time is usually 3-8 working days. Outside Germany, the delivery time can last a little bit longer.


Instructions on cancellation

Consumers have a 14 days right to cancel.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Medienhaus Müller GmbH & Co. KG, Gernsstr. 30, 30659 Hannover,, Deutschland, Phone: 0049 (0)511 9675 9333) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

    The right to cancel does not exist for the following contracts:
  • Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.

Model cancellation form

(If you want to cancel the contract, please fill out the form below and send it back to us)

– To Medienhaus Müller GmbH & Co. KG, Gernsstr. 30 , 30659 Hannover,, Deutschland

– I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]

– Ordered on [*] / received on [*]

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this for is notified on paper)

– Date

[*] Delete as appropriate

The Cancellation Policy has been prepared with the Trusted Shops’ Legal Text Generator in cooperation with Wilde Beuger Solmecke Rechtsanwälte.